| 1 | -- | 6 | Rainer Alt, Haluk Demirkan, Jan Fabian Ehmke, Anne Moen, Alfred Winter. Smart services: The move to customer orientation |
| 7 | -- | 18 | Daniel Beverungen, Oliver Müller 0001, Martin Matzner, Jan Mendling, Jan vom Brocke. Conceptualizing smart service systems |
| 19 | -- | 35 | Jürgen Anke. Design-integrated financial assessment of smart services |
| 37 | -- | 53 | Cristina Mihale-Wilson, Jan Zibuschka, Oliver Hinz. User preferences and willingness to pay for in-vehicle assistance |
| 55 | -- | 78 | Sonja Dreyer, Daniel Olivotti, Benedikt Lebek, Michael H. Breitner. Focusing the customer through smart services: a literature review |
| 79 | -- | 91 | Rainer Alt, Jan Fabian Ehmke, Reinhold Haux, Tino Henke, Dirk Christian Mattfeld, Andreas Oberweis, Barbara Paech, Alfred Winter. Towards customer-induced service orchestration - requirements for the next step of customer orientation |
| 93 | -- | 106 | Robin Hirt, Niklas Kühl, Gerhard Satzger. Cognitive computing for customer profiling: meta classification for gender prediction |
| 107 | -- | 123 | Rouven Wiegard, Michael H. Breitner. Smart services in healthcare: A risk-benefit-analysis of pay-as-you-live services from customer perspective in Germany |
| 125 | -- | 140 | Kevin Laubis, Marcel Konstantinov, Viliam Simko, Alexander Gröschel, Christof Weinhardt. Enabling crowdsensing-based road condition monitoring service by intermediary |
| 141 | -- | 0 | Jani Merikivi, Antti Salovaara, Matti Mäntymäki, Lilong Zhang. Correction to: on the way to understanding binge watching behavior: the over-estimated role of involvement |