| 67 | -- | 0 | Hubert Österle, Karen Heyden. Editorial 19/2 and 19/3 |
| 69 | -- | 70 | Nicholas C. Romano Jr., Jerry Fjermestad. Preface to the focus theme on eCRM |
| 71 | -- | 87 | Pierre Hadaya, Luc Cassivi. Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM |
| 89 | -- | 98 | Yujong Hwang. The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management |
| 99 | -- | 102 | Elgar Fleisch, Sanjay E. Sarma, Frédéric Thiesse. Preface to the focus theme section: Internet of things |
| 103 | -- | 114 | Christoph Goebel, Oliver Günther. Benchmarking RFID profitability in complex retail distribution systems |
| 115 | -- | 124 | Lars Thoroe, Adam Melski, Matthias Schumann. The impact of RFID on management of returnable containers |
| 125 | -- | 135 | Alexander Ilic, Jason W. P. Ng, Paul Bowman, Thorsten Staake. The value of RFID for RTI management |
| 137 | -- | 149 | Heng Xu, Sumeet Gupta. The effects of privacy concerns and personal innovativeness on potential and experienced customers adoption of location-based services |
| 151 | -- | 162 | Michael F. Gorman, Wm. David Salisbury, Ike Brannon. Who wins when price information is more ubiquitous? An experiment to assess how infomediaries influence price |
| 163 | -- | 177 | Claire Gauzente. Information search and paid results - proposition and test of a hierarchy-of-effect model |