| 5 | -- | 24 | Margret Borchert, Stefanie Klinkhammer, Eva Koch. Strategic Productivity Management in Service-SME - Using the Service Navigator |
| 25 | -- | 37 | Jörg Becker, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Vanessa Lellek, Hans Peter Rauer. Construction of Productivity Models - A Tool-Supported Approach in the Area of Facility Management |
| 38 | -- | 56 | Stephan Klingner, Michael Becker. Formal Modelling of Components and Dependencies for Configuring Product-Service-Systems |
| 57 | -- | 79 | Sven Tackenberg, Sönke Duckwitz, Christopher M. Schlick. An Actor-Oriented Model of a Service Provision |