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| 168 | -- | 178 | Bam Bahadur Sinha, R. Dhanalakshmi 0001, Vinnakota Saran Chaitanya. Diversifying the predictions in the recommender systems |
| 179 | -- | 199 | Mohammed T. Nuseir, Abdallah Al-Shawabkeh, Emma Louise Leibfried. Factors affecting the use of social networks as a customer relationship management tool |
| 200 | -- | 218 | Zahra Amin Afshar, Ruhollah Bayat, Mohsen Hooshangi. Customer relationship management's linking to export performance: the mediating role of relational capital, in Iran |
| 219 | -- | 239 | Syed Habeeb, K. Francis Sudhakar, T. Rahul. Antecedents of repurchase intentions in Indian e-commerce |
| 240 | -- | 253 | Suhel Ahmad, Alpana Srivastava, Seema Sharma. Customer sentiment towards freebies in telecom sector: a social media mining approach |
| 254 | -- | 280 | Oleg Pursky, Iryna Moroz, Victoria Novikova, Sviatoslav Pavlyshyn. Stage-by-stage technology for developing of integrated e-trading management system |
| 281 | -- | 298 | Cedric Hsi-Jui Wu, Thanh-Binh Phung. The antecedents of tourists' continuous usage intention of self-service technology in Taiwan |