| 165 | -- | 178 | Asma Mejri 0002, Sonia Ayachi Ghannouchi, Ricardo Martinho 0001. Flexibility-based selection of paradigms and tools for BP modelling and execution |
| 179 | -- | 185 | Triambica Gautam, Amit Srivastava, Shruti Jain. Efficiency evaluation of state cooperative banks employing data envelopment analysis and neural network technique |
| 186 | -- | 198 | Malak Saidi, Anis Tissaoui, Sami Faïz. Microservices extraction through set of business processes variants |
| 199 | -- | 213 | Roberta Korb Bondan, Daniel Pacheco Lacerda, Fabio Sartori Piran, Bárbara Pisoni Bender Andrade. Obtaining the best practices from internal benchmarking: an analysis of the efficiency of a network of fuel stations |
| 214 | -- | 220 | Ana Júlia Dal Forno, Karina Novakoski Fagundes, Ciro André Pitz, Maiquel de Brito. Robotic process automation for the advance payment to suppliers process |
| 221 | -- | 236 | A. Vasumathi, Jeffrey Ambrose. A study on the factors that impact consumer decision making process in the context of using social media for choosing a hotel in India among students |
| 237 | -- | 247 | Arnesh Telukdarie, Megashnee Munsamy. Multi-objective business process optimisation: a business sustainability approach |
| 248 | -- | 257 | Amal Elbehi, Fouzia Kahloun, Sonia Ayachi Ghannouchi. An approach based on process mining for generalisation assessment of BPMN models |