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| 19 | -- | 38 | Sheshadri Chatterjee. Influence of IoT Policy on Quality of Life: From Government and Citizens' Perspectives |
| 39 | -- | 57 | Mohammed Adel Al Najjar, Assem Alabdelqader, Emad Ahmed Abu-Shanab. Mobile Government Services and Resident Satisfaction: Evaluation of Kahramaa Mobile Services |
| 58 | -- | 89 | Bruno Sousa, Vitor Fonseca, Luís Cordeiro, Bianca Flamigni, Luca Foschini, Paulo Simões 0001, Uthayasankar Sivarajah, Vishanth Weerakkody. EMPATIA: A Multichannel Platform for Participatory Budgeting |
| 90 | -- | 107 | Apeksha Hooda, M. L. Singla. Process Transformations in E-Governance: Exploring Reasons of Failure Using the PEMM Model |