External Links

    Journal: IJESMA

    Volume 7, Issue 2

    1 -- 24Dan Johansson, Karl Andersson. Mobile e-Services: State of the Art, Focus Areas, and Future Directions
    25 -- 42Maria Tsourela, Manos Roumeliotis. Exploring the Degree of Consumer Readiness for Self Service Technologies
    43 -- 67Velamala Ranga Rao. Citizen Relationship and Grievance Management System (CiR&GMS) through Multi-Channel Access for e-Government Services: A Case from India
    68 -- 81Tuure Tuunanen. Consumers in Information Technology Enabled Service Encounters: Perceptions and Tradeoffs in Multi-Channel Interactions
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