| 275 | -- | 278 | Karel Vredenburg. Designing the Total User Experience at IBM: An Examination of Case Studies, Research Findings, and Advanced Methods |
| 279 | -- | 306 | Rick Sobiesiak, Robert J. Jones, Scott M. Lewis. DB2 Universal Database: A Case Study of a Successful User-Centered Design Program |
| 307 | -- | 334 | David A. Sawin, Kazuhiko Yamazaki, Atsushi Kumaki. Putting the D in UCD: User-Centered Design in the ThinkPad Experience Development |
| 335 | -- | 347 | Vivian Healy, Richard Herder. A Walk-Up-and-Use Information System for the Sydney Olympics: A Case Study in User-Centered Design |
| 349 | -- | 368 | Mark Ominsky, Kenneth R. Stern, James R. Rudd. User-Centered Design at IBM Consulting |
| 369 | -- | 384 | Clare-Marie Karat, John Karat, John Vergo, Claudio S. Pinhanez, Doug Riecken, Thomas Cofino. That s Entertainment! Designing Streaming, Multimedia Web Experiences |
| 385 | -- | 404 | Jennifer C. Lai, Stella Mitchell, Marisa S. Viveros, David Wood, Kwan Min Lee. Ubiquitous Access to Unified Messaging: A Study of Usability and the Use of Pervasive Computing |
| 405 | -- | 422 | Michael A. Rodriguez. Development of Diagrammatic Procedural Instructions for Performing Complex One-Time Tasks |
| 423 | -- | 446 | Melanie D. Polkosky, James R. Lewis. Effect of Auditory Waiting Cues on Time Estimation in Speech Recognition Telephony Applications |
| 447 | -- | 462 | Robert J. Kamper. Extending the Usability of Heuristics for Design and Evaluation: Lead, Follow, and Get Out of the Way |
| 463 | -- | 488 | James R. Lewis. Psychometric Evaluation of the PSSUQ Using Data from Five Years of Usability Studies |
| 489 | -- | 502 | Edward McFadden, Danny R. Hager, Claude J. Elie, Jason M. Blackwell. Remote Usability Evaluation: Overview and Case Studies |
| 503 | -- | 534 | Dan Gruen, Thyra L. Rauch, Sarah Redpath, Stefan Ruettinger. The Use of Stories in User Experience Design |
| 535 | -- | 558 | Didier Bardon, Dick Berry, Carolyn Bjerke, Dave Roberts. Crafting the Compelling User Experience |
| 559 | -- | 561 | Brian Stanton. Book Review |