| 95 | -- | 111 | Sangheon Shin, Joo Y. Jung. Which top managements are paid more? Commercial banks versus security brokers and dealers |
| 112 | -- | 122 | Jouni Juntunen, Vesa Autere, Mari Juntunen. Degree of standardisation, agility and supply chain performance |
| 123 | -- | 136 | Tuomas Happonen, Juha Häkkinen. Standardising remote testing: a universally applicable method |
| 150 | -- | 169 | Harvinder Singh, S. K. Chadha, Bikramjit Rishi. Service quality measurement and its implications: a case study of Vishal Mega Mart |
| 170 | -- | 193 | Gurmeet Singh, Raghuvar Dutt Pathak, Rafia Naz. Public service delivery in Fiji, Solomon Islands and Papua New Guinea: analysing quality in public services |