| 8 | -- | 12 | Jiju Antony. Six Sigma: a strategy for supporting innovation in pursuit of business excellence - invited paper |
| 13 | -- | 28 | Rodney McAdam, Neil Mitchell. Reconceptualising quality models to achieve innovation objectives |
| 29 | -- | 49 | D. S. Saroso, D. N. P. Murthy. Product quality improvement |
| 50 | -- | 71 | Vladimir B. Bokov. Mechanistic-statistical concurrent modelling techniques |
| 72 | -- | 85 | B. M. Colosimo, F. Godio, L. Palmieri. Comparative studies of control charts for torque data in automotive component assembling |
| 86 | -- | 103 | Leonarda Carnimeo, Michele Dassisti. Innovative quality process control via cellular neural networks |
| 104 | -- | 124 | Fiorenzo Franceschini, Maurizio Galetto. A taxonomy of model-based redundancy methods for CMM online performance verification |
| 125 | -- | 146 | Philippe Castagliola, Giovanni Celano, Sergio Fichera, Filippo Giuffrida. 2-EWMA control chart for monitoring the process variance |
| 147 | -- | 161 | Alexandra Medina-Borja, Konstantinos Triantis. A conceptual framework to evaluate performance of non-profit social service organisations |
| 162 | -- | 177 | Chun-Yao Tseng, Lei-Yu Wu. Innovation quality in the automobile industry: measurement indicators and performance implications |
| 178 | -- | 192 | Liang-Hung Lin, Iuan-Yuan Lu. Process management and technological innovation: an empirical study of the information and electronic industry in Taiwan |
| 193 | -- | 213 | Chinho Lin, Chuni Wu. Case study of knowledge creation contributed by ISO 9001: 2000 |