| 183 | -- | 184 | Ulrich Reimer, Dimitris Karagiannis. Introduction |
| 185 | -- | 200 | Richard Crowder, Gareth V. Hughes, Wendy Hall. Approaches to locating expertise using corporate knowledge |
| 201 | -- | 214 | Katharina Morik, Christian Hüppe, Klaus Unterstein. End-user access to multiple sources: incorporating knowledge discovery into knowledge management |
| 215 | -- | 234 | Koichi Terai, Masahiko Sawai, Naoki Sugiura, Noriaki Izumi, Takahira Yamaguchi. Business process semi-automation based on business model management |
| 235 | -- | 252 | Regine W. Vroom, Imre Horváth, Wilfred F. van der Vegte. Instruments to visualize design engineering information and activities in automotive supplier companies |
| 253 | -- | 267 | Robert Woitsch, Dimitris Karagiannis. Process-oriented knowledge management systems based on KM-services: the PROMOTE:::®::: approach |
| 269 | -- | 276 | Alexander P. Morgan, John A. Cafeo, Diane I. Gibbons, Ronald M. Lesperance, Gülcin H. Sengir, Andrea M. Simon. The General Motors variation-reduction adviser: an example of grassroots knowledge management development |