| 295 | -- | 295 | Choon Seong Leem, Matthew K. O. Lee, Sungwan Hong. Guest Editorial |
| 297 | -- | 311 | Soe-Tsyr Yuan, Kai-Hsiang Peng. Location Based and Customized Voice Information Service for Mobile Community |
| 313 | -- | 323 | Il Seok Ko, Choon Seong Leem. An Improvement of Response Speed for Electronic Commerce Systems |
| 325 | -- | 340 | Yonggui Wang, Hing-Po Lo, Yongheng Yang. An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China s Telecommunication Industry |
| 341 | -- | 351 | Sungchul Yoon, Hyunsuk Suh. Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool |
| 353 | -- | 368 | Lai Lai Tung. Service Quality and Perceived Value s Impact on Satisfaction, Intention and Usage of Short Message Service (SMS) |
| 369 | -- | 383 | Choon Seong Leem, Chui Young Yoon, Seung-Kyu Park. A Process-Centered IT ROI Analysis with a Case Study |
| 385 | -- | 397 | Matthew K. O. Lee, Christy M. K. Cheung. Internet Retailing Adoption by Small-to-Medium Sized Enterprises (SMEs): A Multiple-Case Study |