| 81 | -- | 0 | Janice C. Sipior. From the Editor |
| 82 | -- | 104 | Kim Maes, Steven De Haes, Wim Van Grembergen. Developing a Value Management Capability: A Literature Study and Exploratory Case Study |
| 105 | -- | 118 | Elmar Kutsch, John Ward, Mark Hall, John Algar. The Contribution of the Project Management Office: A Balanced Scorecard Perspective |
| 119 | -- | 135 | Fardad Zand, Sam Solaimani, Cees van Beers. A Role-based Typology of Information Technology: Model Development and Assessment |
| 136 | -- | 152 | Dan Jong Kim, Eui Jun Jeong, Yujong Hwang. A Study of Online Portal Users' Loyalty From Core Service, Additional Value-added Service and Switching Barriers Perspectives |
| 153 | -- | 173 | Kawaljeet Kaur Kapoor, Yogesh Kumar Dwivedi, Michael D. Williams. Empirical Examination of the Role of Three Sets of Innovation Attributes for Determining Adoption of IRCTC Mobile Ticketing Service |