Journal: Information Systems Research

Volume 21, Issue 3

413 -- 422Walter J. Ferrier, Clyde W. Holsapple, Rajiv Sabherwal. Editorial Commentary - Digital Systems and Competition
423 -- 442Sulin Ba, Jan Stallaert, Zhongju Zhang. Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer Service
443 -- 471Paul A. Pavlou, Omar El Sawy. The Third Hand : IT-Enabled Competitive Advantage in Turbulence Through Improvisational Capabilities
472 -- 495K. D. Joshi, Lei Chi, Avimanyu Datta, Shu Han. Changing the Competitive Landscape: Continuous Innovation Through IT-Enabled Knowledge Capabilities
496 -- 515Sandra A. Vannoy, A. F. Salam. Managerial Interpretations of the Role of Information Systems in Competitive Actions and Firm Performance: A Grounded Theory Investigation
516 -- 542Arun Rai, Xinlin Tang. Leveraging IT Capabilities and Competitive Process Capabilities for the Management of Interorganizational Relationship Portfolios
543 -- 570Lei Chi, T. Ravichandran, Goce Andrevski. Information Technology, Network Structure, and Competitive Action
571 -- 593Ray M. Chang, Wonseok Oh, Alain Pinsonneault, Dowan Kwon deceased. A Network Perspective of Digital Competition in Online Advertising Industries: A Simulation-Based Approach
594 -- 613Devi R. Gnyawali, Weiguo Fan, James Penner. Competitive Actions and Dynamics in the Digital Age: An Empirical Investigation of Social Networking Firms
614 -- 630Ramnath K. Chellappa, V. Sambamurthy, Nilesh Saraf. Competing in Crowded Markets: Multimarket Contact and the Nature of Competition in the Enterprise Systems Software Industry
631 -- 654Shanling Li, Jennifer Shang, Sandra Slaughter. Why Do Software Firms Fail? Capabilities, Competitive Actions, and Firm Survival in the Software Industry from 1995 to 2007