| 107 | -- | 0 | Shifeng Liu, Rubin Qiu, Kecheng Liu. Preface |
| 109 | -- | 118 | Yuangao Chen, Shuiqing Yang, Zhoujing Wang. Service cooperation and marketing strategies of infomediary and online retailer with eWOM effect |
| 119 | -- | 131 | Shuli Gao, Yanli Guo, Jianbin Chen, Lin Li. Factors affecting the performance of knowledge collaboration in virtual team based on capital appreciation |
| 133 | -- | 139 | Soyeon Caren Han, Yulu Liang, Hyunsuk Chung, Hyejin Kim, Byeong Ho Kang. Chinese trending search terms popularity rank prediction |
| 141 | -- | 150 | Marko Jäntti, Virpi Hotti. Defining the relationships between IT service management and IT service governance |
| 151 | -- | 163 | Xiping Liu, Changxuan Wan, Dexi Liu. Keyword query with structure: towards semantic scoring of XML search results |
| 165 | -- | 177 | Hongyi Sun, Wenbin Ni, Zhiqiang Wang. A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping |
| 179 | -- | 186 | Mincong Tang, Menggang Li, Tao Zhang. The impacts of organizational culture on information security culture: a case study |
| 187 | -- | 197 | Zhihong Tian, Zhenji Zhang, Ruize Gao. Optimization in e-commerce market network based on value order parameter |