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| 217 | -- | 230 | Danilo M. Marchiori, Emerson W. Mainardes, Ricardo G. Rodrigues. Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector |
| 231 | -- | 243 | Hsin-Pin Fu, Hsiaoping Yeh, Rong-Ling Ma. A study of the CSFs of an e-cluster platform adoption for microenterprises |
| 245 | -- | 257 | Yi-Shun Wang, Shin-jeng Lin, Ci-Rong Li, Timmy H. Tseng, Hsien-Ta Li, Jia-Yang Lee. Developing and validating a physical product e-tailing systems success model |