External Links

    Journal: J. AIS

    Volume 9, Issue 5

    13 -- 0Ronnie Jia, Blaize Horner Reich, J. Michael Pearson. IT Service Climate: An Extension to IT Service Quality Research
    14 -- 0Robert O. Briggs, Bruce A. Reinig, Gert-Jan de Vreede. The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain
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