| 1 | -- | 19 | Dean Carson, Fiona Richards. Transaction Processing An Industry Performance Analyser for Tourism (IPAT): Introducing an Information System into a Diverse Industry in Australia s Capital Territory |
| 20 | -- | 35 | Claudio Agostino Ardagna, Ernesto Damiani, Fulvio Frati, Salvatore Reale. Secure Authentication Process for High Sensitive Data E-Services: A Roadmap |
| 36 | -- | 53 | Bill Vassiliadis. Designing for Service-Oriented Computing |
| 54 | -- | 72 | Airi Salminen, Kirsi Hakaniemi. Facing the Challenges of Multi-Channel Publishing in a Newspaper Company |
| 73 | -- | 89 | Eric Pedersen, David Paper. Electronic Commerce Travel: A Case Study in Information Technology Use, Market Flexibility, Adaptability, and Diversification |
| 90 | -- | 107 | Oscar Cordón, Karina Anaya, Arturo González, Susana Pinzón. Promoting the Use of ICT for Education in a Traditional University: The Case of the Virtual Learning Center of the University of Granada |