| 2 | -- | 3 | Sanjay Kumar Singh, P. Vigneswara Ilavarasan, Ramanjeet Singh, Yogesh Kumar Dwivedi. Guest editorial |
| 4 | -- | 16 | Hajar Saeed Al-Hubaishi, Syed Zamberi Ahmad, Matloub Hussain. Exploring mobile government from the service quality perspective |
| 17 | -- | 29 | Basem Eid Mohamed, Mohamed Elkaftangui, Sherine Farouk. A computer-based participatory model for customization in the UAE housing market |
| 30 | -- | 48 | Hemang Jauhari, Shailendra Singh, Manish Kumar. How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment |
| 49 | -- | 64 | Saju Jose, Jacob Chacko. Sustainable development of microfinance customers: An empirical investigation based on India |
| 65 | -- | 81 | Saikat Ghosh Roy, Parijat Upadhyay. Does e-readiness of citizens ensure better adoption of government's digital initiatives? A case based study |
| 82 | -- | 95 | Rabindra Kumar Pradhan, Madhusmita Panda, Lalatendu Kesari Jena. Transformational leadership and psychological empowerment: The mediating effect of organizational culture in Indian retail industry |
| 96 | -- | 121 | Premalatha Packirisamy, Manju Meenakshy, Srinath Jagannathan. Burnout during early career: lived experiences of the knowledge workers in India |
| 122 | -- | 141 | Manal M. Yunis, Abdul Nasser El-Kassar, Abbas Tarhini. Impact of ICT-based innovations on organizational performance: The role of corporate entrepreneurship |
| 142 | -- | 165 | D. Laurie Hughes, Nripendra P. Rana, Antonis C. Simintiras. The changing landscape of IS project failure: an examination of the key factors |
| 166 | -- | 187 | Aparna Raman, Sangeeta Shah Bharadwaj. Dynamic service capabilities enabling agile services: Scale development and initial validation in Indian services industry |
| 188 | -- | 202 | Thomas Wagenknecht, René Filpe, Christof Weinhardt. Towards a design theory of computer-supported organizational participation |