| 1 | -- | 3 | Chun Wang. Editorial: Tackling the Challenges of IT Services Design |
| 5 | -- | 14 | J. David Gibson, Kas Kasravi. Predicting the Future of IT Services with TRIZ |
| 15 | -- | 32 | Farnaz Dargahi, Chun Wang, Mohammad Fozlul Haque Bhuiyan, Hamidreza Mehrizi. Agent-Based System Design for Service Process Scheduling: Challenges, Approaches and Opportunities |
| 33 | -- | 49 | Bhavani M. Thuraisingham, Tahseen Al-Khateeb, Latifur Khan, Mehedy Masud, Kevin W. Hamlen, Vaibhav Khadilkar, Satyen Abrol. Design and Implementation of a Data Mining System for Malware Detection |
| 51 | -- | 64 | Samkeun Kim, Hyungho Kim, Keunsoo Lee, DoHoon Lee, Sang C. Suh. Agent-based Mobile Data Caching Strategies Using Data Significance |
| 65 | -- | 78 | Ilhwan Moon, Samkeun Kim, Young-Uhg Lho, Sang C. Suh. An Intelligent Decision Support System for Cropland Suitability Evaluation |