| 135 | -- | 143 | Sumit Pillai, Rajen K. Gupta, K. B. C. Saxena. From Rhetoric to Reality: an Enquiry into KM Initiatives in an Organisation of Higher Learning |
| 145 | -- | 157 | Haroun Alryalat, Samer Al Hawari. Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process |
| 159 | -- | 172 | H. Suraya, Hamidah Ahmad. Knowledge Management in Tourism Industry: KMS for Tourist Information Counter in Malaysia |
| 173 | -- | 185 | John W. Coffey, Thomas C. Eskridge. Case Studies of Knowledge Modeling for Knowledge Preservation and Sharing in the US Nuclear Power Industry |
| 187 | -- | 195 | Ari Jantunen, Kaisu Puumalainen, Pia Hurmelinna-Laukkanen. Knowledge Sharing and Innovation Performance |
| 197 | -- | 207 | Pasquale Ardimento, Danilo Caivano, Marta Cimitile, Giuseppe Visaggio. Empirical Investigation of the Efficacy and Efficiency of Tools for Transferring Software Engineering Knowledge |
| 209 | -- | 217 | S. Appavu Alias Balamurugan, G. Athiappan, M. Muthu Pandian, R. Rajaram. Classification Methods in the Detection of New Suspicious Emails |