| 5 | -- | 8 | Steve McConnell. From the Editor - Roundtable: Who Needs Software Engineering? |
| 13 | -- | 15 | . Letters |
| 16 | -- | 18 | Emanuel R. Baker. Manager - Which Way, SQA? |
| 20 | -- | 21 | Natalia Juristo Juzgado, Helmut Windl, Larry L. Constantine. Guest Editors Introduction: Introducing Usability |
| 22 | -- | 29 | Xavier Ferré, Natalia Juristo Juzgado, Helmut Windl, Larry L. Constantine. Usability Basics for Software Developers |
| 31 | -- | 37 | George M. Donahue. Usability and the Bottom Line |
| 38 | -- | 45 | Karla Radle, Sarah Young. Partnering with Development: How Three Organizations Succeeded |
| 46 | -- | 53 | Jean Anderson, Francie Fleek, Kathi Garrity, Fred Drake. Integrating Usability Techniques into Software Development |
| 54 | -- | 61 | Shirley A. Becker, Florence E. Mottay. A Global Perspective on Web Site Usability |
| 70 | -- | 76 | Marc Hassenzahl, Andreas Beu, Michael Burmester. Engineering Joy |
| 77 | -- | 80 | Deependra Moitra. Country Report - India s Software Industry |
| 81 | -- | 86 | Yuri Chernak. Validating and Improving Test-Case Effectiveness |
| 87 | -- | 91 | Eduardo Miranda. Improving Subjective Estimates Using Paired Comparisons |
| 92 | -- | 96 | John Mylopoulos, Lawrence Chung, Stephen Liao, Huaiqing Wang, Eric S. K. Yu. Exploring Alternatives during Requirements Analysis |
| 97 | -- | 99 | Martin Fowler. Design - Avoiding Repetition |
| 100 | -- | 103 | . In the News - The International Software Connection, Peer-to-Peer Computing |
| 104 | -- | 0 | Melody M. Moore. From Your Technical Council - TCSE: Incubator of Software Engineering Programs |
| 105 | -- | 107 | . Bookshelf - Software Product-Line Engineering, Design Patterns for the Enterprise |
| 108 | -- | 110 | . Reviewer Thanks |
| 112 | -- | 111 | Hugh Robinson. Loyal Opposition - Reflecting on Research and Practice |