ACM Trans. Management Inf. Syst.

1	--	Xianghua Lu, Xia Zhao, Ling Xue. Is Combining Contextual and Behavioral Targeting Strategies Effective in Online Advertising?
2	--	Tsz-Wai Lui, Gabriele Piccoli. The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance
3	--	Yutian Sun, Jianwen Su, Jian Yang. Universal Artifacts: A New Approach to Business Process Management (BPM) Systems

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