| 20 | -- | 0 | Jay F. Nunamaker Jr., Robert O. Briggs. Toward a broader vision for Information Systems |
| 21 | -- | 0 | Balaji Padmanabhan, Alan R. Hevner, Michael Cuenco, Crystal Shi. From information to operations: Service quality and customer retention |
| 22 | -- | 0 | Huaxia Rui, Andrew B. Whinston. Designing a social-broadcasting-based business intelligence system |
| 23 | -- | 0 | Hina Arora, T. S. Raghu, Ajay S. Vinze. Decision support for containing pandemic propagation |
| 24 | -- | 0 | Paulo Góes, Noyan Ilk, Wei T. Yue, J. Leon Zhao. Live-chat agent assignments to heterogeneous e-customers under imperfect classification |
| 25 | -- | 0 | Raymond Y. K. Lau, Stephen Shaoyi Liao, Ron Chi-Wai Kwok, Kaiquan Xu, Yunqing Xia, Yuefeng Li. Text mining and probabilistic language modeling for online review spam detection |
| 26 | -- | 0 | Frederik Marx, Jörg H. Mayer, Robert Winter. Six principles for redesigning executive information systems - findings of a survey and evaluation of a prototype |