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Rúben Pereira 0001, Isaias Scalabrin Bianchi, Ana Lúcia Martins, José Braga de Vasconcelos, Álvaro Rocha. Business Process Modelling to Improve Incident Management Process. In Álvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, Irena Orovic, Fernando Moreira, editors, Trends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020, Budva, Montenegro, 7-10 April 2020. Volume 1159 of Advances in Intelligent Systems and Computing, pages 689-702, Springer, 2020. [doi]

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