Rúben Pereira 0001, Isaias Scalabrin Bianchi, Ana Lúcia Martins, José Braga de Vasconcelos, Álvaro Rocha. Business Process Modelling to Improve Incident Management Process. In Álvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, Irena Orovic, Fernando Moreira, editors, Trends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020, Budva, Montenegro, 7-10 April 2020. Volume 1159 of Advances in Intelligent Systems and Computing, pages 689-702, Springer, 2020. [doi]
@inproceedings{0001BMVR20,
title = {Business Process Modelling to Improve Incident Management Process},
author = {Rúben Pereira 0001 and Isaias Scalabrin Bianchi and Ana Lúcia Martins and José Braga de Vasconcelos and Álvaro Rocha},
year = {2020},
doi = {10.1007/978-3-030-45688-7_68},
url = {https://doi.org/10.1007/978-3-030-45688-7_68},
researchr = {https://researchr.org/publication/0001BMVR20},
cites = {0},
citedby = {0},
pages = {689-702},
booktitle = {Trends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020, Budva, Montenegro, 7-10 April 2020},
editor = {Álvaro Rocha and Hojjat Adeli and Luís Paulo Reis and Sandra Costanzo and Irena Orovic and Fernando Moreira},
volume = {1159},
series = {Advances in Intelligent Systems and Computing},
publisher = {Springer},
isbn = {978-3-030-45688-7},
}