Daniela Rosu 0001, Winnie Cheng, Ea-Ee Jan, Naga Ayachitula. Connecting the dots in IT service delivery: From operations content to high-level business insights. In Proceedings of 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2012, Suzhou, China, July 8-10, 2012. pages 410-415, IEEE, 2012. [doi]
Abstract is missing.