Michael Brenner 0002, Markus Garschhammer, Heinz-Gerd Hegering. When Infrastructure Management Just Won't Do: The Trend Towards Organizational IT Service Management. In Eva-Maria Kern, Heinz-Gerd Hegering, Bernd Brügge, editors, Managing Development and Application of Digital Technologies - Research Insights in the Munich Center for Digital Technology & Management (CDTM). pages 131-146, Springer, 2006. [doi]
@incollection{0002GH06,
title = {When Infrastructure Management Just Won't Do: The Trend Towards Organizational IT Service Management},
author = {Michael Brenner 0002 and Markus Garschhammer and Heinz-Gerd Hegering},
year = {2006},
doi = {10.1007/3-540-34129-3_8},
url = {https://doi.org/10.1007/3-540-34129-3_8},
researchr = {https://researchr.org/publication/0002GH06},
cites = {0},
citedby = {0},
pages = {131-146},
booktitle = {Managing Development and Application of Digital Technologies - Research Insights in the Munich Center for Digital Technology & Management (CDTM)},
editor = {Eva-Maria Kern and Heinz-Gerd Hegering and Bernd Brügge},
publisher = {Springer},
isbn = {978-3-540-34128-4},
}