Table of Contents

• Lotus Notes - An IntroductionRoger Whitehead. 1-10 [doi]
• Making Use of the Case StudiesRoger Whitehead. 11-22 [doi]
• Lotus Development: Team Room - A Collaborative Workspace for Cross-Functional TeamsPaul Cole, Eunice C. Johnson. 23-38 [doi]
• ABB Asea Brown Boveri: Supporting the Multi-cultural MultinationalMark Turrell. 39-45 [doi]
• AmBank: Managing Client RelationshipsRobert W. Phillips. 46-54 [doi]
• Ambouw BV: Stalled Pilot at Dutch WholesalerEelco Ploeger. 55-62 [doi]
• Arthur Andersen & Co: Virtual VisioningColleen A. Burke. 63-69 [doi]
• Australian Bureau of Statistics: Universal AdoptionEric D. Darr. 70-79 [doi]
• Cemex: Shifting Attitudes Between Staff and CustomersGloria Flores, Javier Bitar, Lafred Vieira, Mitch Kirschner. 80-88 [doi]
• Cleer University: Distance Learning Institute Resistant to NotesEelco Ploeger. 89-94 [doi]
• GM Europe: World's Largest User of NotesWalter Wijn. 95-100 [doi]
• Henley College of Management: Developing a Global Business SchoolFenella Galpin, David William Birchall. 101-108 [doi]
• IDV (UK) Limited: Sales Force ManagementStephen Ives. 109-112 [doi]
• Intel Corporation (UK) Ltd: 10 Critical Success Factors for Notes AdoptionDene Isherwood. 113-119 [doi]
• KLM: Business Excellence SystemCeri Thomas. 120-130 [doi]
• Lloyd's Register Quality Assurance: Quality Management Begins at HomeSusanna Opper. 131-137 [doi]
• Macmillan Distribution: Going for ISO 9000Robert Dent. 138-143 [doi]
• Thomas Miller & Co: From Information to ImaginationClive Holtham. 144-151 [doi]
• Mission Energy Corporation: Global Project Management Over Value-Added NetworkShala Phillips. 152-154 [doi]
• MTW Schiffswerft: Shipbuilder Cuts Paperwork and DelaysHoward Almond. 155-158 [doi]
• Pfizer: From Sales Automation to Business AutomationBeverley Stonehouse. 159-163 [doi]
• Ports Association of West Africa: Award-Winning Management Information SystemBahar Uttam. 164-170 [doi]
• PrimeGest SpA: Group Memory Transforms Italian Fund Management CompanyJackie Mullen. 171-176 [doi]
• Sony Computer Entertainment Inc.: Linking Up PlayStation PartnersHiroshi Fujimori. 177-182 [doi]
• Vision Associates Inc.: Notes EverywhereTom Harley, Sharon Cotter. 183-187 [doi]
• Young & Rubicam: Improving Productivity with WorkflowRonni Marshak. 188-197 [doi]