Wil M. P. van der Aalst, Arthur H. M. ter Hofstede, Mathias Weske. Business Process Management: A Survey. In Wil M. P. van der Aalst, Arthur H. M. ter Hofstede, Mathias Weske, editors, Business Process Management, International Conference, BPM 2003, Eindhoven, The Netherlands, June 26-27, 2003, Proceedings. Volume 2678 of Lecture Notes in Computer Science, pages 1-12, Springer, 2003. [doi]
Abstract is missing.