Wil M. P. van der Aalst, Hajo A. Reijers, A. J. M. M. Weijters, Boudewijn F. van Dongen, Ana Karla Alves de Medeiros, Minseok Song, H. M. W. (Eric) Verbeek. Business process mining: An industrial application. Inf. Syst., 32(5):713-732, 2007. [doi]
Abstract is missing.