Neda Abdolvand, Amir Albadvi. An approach for assessing performance based on customer value in banking industry. In Hans Weghorn, Pedro T. IsaÃas, editors, Proceedings of the IADIS International Conference Applied Computing 2009, 19-21 November, Rome, Italy, 2 Volumes. pages 173-180, IADIS Press, 2009.
Abstract is missing.