Mark S. Ackerman, Leysia Palen. The Zephyr Help Instance as a CSCW Resource. In Mark S. Ackerman, Christine A. Halverson, Thomas Erickson, Wendy A. Kellogg, editors, Resources, Co-Evolution and Artifacts - Theory in CSCW. Computer Supported Cooperative Work, pages 37-57, Springer, 2008. [doi]
@incollection{AckermanP08,
title = {The Zephyr Help Instance as a CSCW Resource},
author = {Mark S. Ackerman and Leysia Palen},
year = {2008},
doi = {10.1007/978-1-84628-901-9_2},
url = {https://doi.org/10.1007/978-1-84628-901-9_2},
researchr = {https://researchr.org/publication/AckermanP08},
cites = {0},
citedby = {0},
pages = {37-57},
booktitle = {Resources, Co-Evolution and Artifacts - Theory in CSCW},
editor = {Mark S. Ackerman and Christine A. Halverson and Thomas Erickson and Wendy A. Kellogg},
series = {Computer Supported Cooperative Work},
publisher = {Springer},
isbn = {978-1-84628-901-9},
}