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Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study

Shivali Agarwal, Jayachandu Bandlamudi, Atri Mandal, Anupama Ray, Giriprasad Sridhara. Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. AI Magazine, 41(3):45-62, 2020. [doi]

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Shivali Agarwal

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Jayachandu Bandlamudi

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Atri Mandal

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Anupama Ray

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Giriprasad Sridhara

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