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Shivali Agarwal, Jayachandu Bandlamudi, Atri Mandal, Anupama Ray, Giriprasad Sridhara. Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. AI Magazine, 41(3):45-62, 2020. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AIAtri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara. AAAI 2019: 9381-9388 [doi] Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email TicketsAtri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara. icsoc 2018: 332-341 [doi]
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