Arnold I. Aguilar, Richard Li. Responsibility Assignment Matrix in Responding to Critical Outages: A Case Study of IT Incident Management Activity Process Design. In 5th International Conference on Management Science and Industrial Engineering, MSIE 2023, Chiang Mai, Thailand, April 27-29, 2023. pages 1-8, ACM, 2023. [doi]
@inproceedings{AguilarL23,
title = {Responsibility Assignment Matrix in Responding to Critical Outages: A Case Study of IT Incident Management Activity Process Design},
author = {Arnold I. Aguilar and Richard Li},
year = {2023},
doi = {10.1145/3603955.3603956},
url = {https://doi.org/10.1145/3603955.3603956},
researchr = {https://researchr.org/publication/AguilarL23},
cites = {0},
citedby = {0},
pages = {1-8},
booktitle = {5th International Conference on Management Science and Industrial Engineering, MSIE 2023, Chiang Mai, Thailand, April 27-29, 2023},
publisher = {ACM},
}