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M. Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin, Fabrice Chauvet. The impact of retrials on call center performance. OR Spectrum, 26(3):353-376, 2004. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: On the interaction between retrials and sizing of call centersM. Salah Aguir, O. Zeynep Aksin, Fikri Karaesmen, Yves Dallery. eor, 191(2):398-408, 2008. [doi]
The following publications are possibly variants of this publication: