Rama Akkiraju, Ruoyi Zhou. Measuring Service Solution Quality in Services Outsourcing Projects Using Value Driver Tree Approach. In 2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012. pages 191-200, IEEE Computer Society, 2012. [doi]
@inproceedings{AkkirajuZ12, title = {Measuring Service Solution Quality in Services Outsourcing Projects Using Value Driver Tree Approach}, author = {Rama Akkiraju and Ruoyi Zhou}, year = {2012}, doi = {10.1109/SRII.2012.30}, url = {http://doi.ieeecomputersociety.org/10.1109/SRII.2012.30}, researchr = {https://researchr.org/publication/AkkirajuZ12}, cites = {0}, citedby = {0}, pages = {191-200}, booktitle = {2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012}, publisher = {IEEE Computer Society}, isbn = {978-1-4673-2318-5}, }