Abstract is missing.
- Configurable and Extensible Multi-flows for Providing Analytics as a Service on the CloudDeepak Padmanabhan, Prasad M. Deshpande, Karin Murthy. 1-10 [doi]
- Model Driven Provisioning in Multi-tenant CloudsAtul Gohad, Karthikeyan Ponnalagu, Nanjangud C. Narendra. 11-20 [doi]
- Characterizing Service Assurance for Cloud-Based Implementations: Augmenting Assurance via OperationsTeresa Tung, Jaeyoung Kang. 21-28 [doi]
- Marketer Perceptions of Quality on the Success of Mobile Shopping System and Its Impact on PerformanceLisa Y. Chen. 29-33 [doi]
- WindTunnel: A Tool for Network Impact Testing of Mobile ApplicationsKarthikeyan Balaji Dhanapal, Siva Sankaran, Arun Agrahara Somasundara, Sanjoy Paul. 34-43 [doi]
- An Innovative System for Remote and Automated Testing of Mobile Phone ApplicationsKarthikeyan Balaji Dhanapal, K. Sai Deepak, Saurabh Sharma, Sagar Prakash Joglekar, Aditya Narang, Aditya Vashistha, Paras Salunkhe, Harikrishna G. N. Rai, Arun Agrahara Somasundara, Sanjoy Paul. 44-54 [doi]
- Privacy and Reliability in Crowdsourcing Service DeliveryLav R. Varshney. 55-60 [doi]
- Reducing Amount of Information Loss in k-Anonymization for Secondary Use of Collected Personal InformationKunihiko Harada, Yoshinori Sato, Yumiko Togashi. 61-69 [doi]
- A Generic Business Artifacts Based Authorization Framework for Cross-Enterprise CollaborationLior Limonad, David Boaz, Richard Hull, Roman Vaculín, Fenno (Terry) Heath. 70-79 [doi]
- Business Process Insight: An Approach and Platform for the Discovery and Analysis of End-to-End Business ProcessesSzabolcs Rozsnyai, Geetika T. Lakshmanan, Vinod Muthusamy, Rania Khalaf, Matthew J. Duftler. 80-89 [doi]
- Work as a Service Meta-model and Protocol for Adjustable Visibility, Coordination, and ControlRoman Vaculín, Yi-Min Chee, Daniel V. Oppenheim, Lav R. Varshney. 90-99 [doi]
- Integration of Service Models - Preliminary Results for Consistent Logistics Service ManagementChristoph Augenstein, André Ludwig, Bogdan Franczyk. 100-109 [doi]
- Prospective Client Driven Technology RecommendationQi He, W. Scott Spangler, Bin He, Ying Chen, Linda Kato. 110-119 [doi]
- Opportunistic Adversaries: On Imminent Threats to Learning-Based Business AutomationMichiaki Tatsubori, Shohei Hido. 120-129 [doi]
- Decision Support Services Based on Dynamic Digital Analyses - Quality Metrics for Financial Planning ProcessesJochen Martin, Thomas Setzer, Florian Teschner, Tobias Conte, Christof Weinhardt. 130-138 [doi]
- Mining Patient Experiences on Web 2.0 - A Case Study in the Pharmaceutical IndustryCarolin Kaiser, Freimut Bodendorf. 139-145 [doi]
- Cross-Border Challenges in Financial Markets Monitoring and Surveillance: A Case Study of Customer-Driven Service Value NetworksDavid Diaz, Babis Theodoulidis, Eliza Abioye. 146-157 [doi]
- Knowledge Management for Services TransitionsAxel Martens, Kaan Katircioglu. 158-164 [doi]
- A Conceptual Framework of Service Innovation and Its Implications for Future ResearchSven Schwarz, Carolin Durst, Freimut Bodendorf. 172-182 [doi]
- Evolving Social Media into Productivity PlatformsSven Graupner, Claudio Bartolini, Hamid R. Motahari Nezhad, Jamie Erbes. 183-190 [doi]
- Measuring Service Solution Quality in Services Outsourcing Projects Using Value Driver Tree ApproachRama Akkiraju, Ruoyi Zhou. 191-200 [doi]
- Governance Framework for IT Transformation Projects in OutsourcingSujoy Basu, Sharad Singhal, Jun Li, Bryan Stephenson, Wen Yao. 201-210 [doi]
- Information and Knowledge in Telecommunications: A Service-Dominant ViewVilho Raisanen. 211-218 [doi]
- Characterizing Hospital Services Using Temporal Data MiningShusaku Tsumoto, Shoji Hirano, Haruko Iwata, Yuko Tsumoto. 219-230 [doi]
- Systems Health Care: Coevolutionary Integration of Smart Devices and Smart ServicesHiroshi Nakajima, Toshikazu Shiga, Yutaka Hata. 231-236 [doi]
- Risk Mediation Cloud Service: Constructing Statistical Models of Patient Adherence for Sustainable Case ManagementPei-Yun Sabrina Hsueh, Sreeram Ramakrishnan, Henry Chang. 237-242 [doi]
- A System to Provide Primary Maternity Healthcare Services in Developing CountriesChinmoy Mukherjee, Komal Gupta, Rajarathnam Nallusamy. 243-249 [doi]
- Towards Personalized Care Coordination Service: Integrating Guideline-Based Practice with Interactive Data-Driven AnalyticsPei-Yun Sabrina Hsueh, Sreeram Ramakrishnan. 250-257 [doi]
- Robot-Assisted Healthcare Support for an Aging SocietyMichiharu Kudo. 258-266 [doi]
- Document Quality Checking Tool for Global Software DevelopmentKohtaroh Miyamoto, Takashi Nerome, Taiga Nakamura. 267-276 [doi]
- The Role of Business Model Design in the Service Engineering Process: A Comparative Case Study in the Field of Cloud Computing to Join Service Engineering with Business Model DesignChristoph Ehrenhofer, Ernst Kreuzer. 283-292 [doi]
- A Cloud HUB for Brokering Business Processes as a Service: A "Rendezvous" Platform that Supports Semi-automated Background Checked Partner Discovery for Cross-Enterprise CollaborationAlex Norta, Lea Kutvonen. 293-302 [doi]
- The WaaSaBE Model: Marrying WaaS and Business-Entities to Support Cross-Organization CollaborationLior Limonad, Lav R. Varshney, Daniel V. Oppenheim, Elad Fein, Pnina Soffer, Yair Wand, Moran Gavish, Ateret Anaby-Tavor. 303-312 [doi]
- Predictive Monitoring of Heterogeneous Service-Oriented Business Networks: The Transport and Logistics CaseAndreas Metzger, Rod Franklin, Yagil Engel. 313-322 [doi]
- On the Connections between Types and Service Level Agreements and Implications for Digital Commercial Printing and Other DomainsSunil Kothari, Sharad Singhal, Gary Dispoto, I.-Jong Lin. 323-332 [doi]
- Emerging Research Themes in Services-Oriented SystemsLuciano Baresi, Nikolaos Georgantas, Kristof Hamann, Valérie Issarny, Winfried Lamersdorf, Andreas Metzger, Barbara Pernici. 333-342 [doi]
- A Gap-Analysis-Based Framework for Evolution and Modernization: Modernization of Domain Management at Red.esJorge Moratalla, Valeria de Castro, Marcos López Sanz, Esperanza Marcos. 343-352 [doi]
- Innovation Contests as Support Systems for New Service ValueOlivier Zephir, Laurence Johannsen, Géraldine Vidou. 353-360 [doi]
- Improving Service Quality through Use of Standard WorkbenchesRichard Goodwin, Pietro Mazzoleni, SweeFen Goh, Aubrey Rember, Vibha Sinha, Debdoot Mukherjee, Senthil Mani. 361-368 [doi]
- Global IT Manageability Policies across Service Boundaries in a Cloud EnvironmentEnrique Castro-Leon, Raghu Yeluri, Robert R. Harmon, John M. Kennedy, Andrew Edmonds, Jerry Wheeler, Javier Martínez Elicegui. 369-378 [doi]
- Building Trust and Compliance in the Cloud for ServicesRaghu Yeluri, Enrique Castro-Leon, Robert R. Harmon, James Greene. 379-390 [doi]
- Using Webcrawling of Publicly Available Websites to Assess E-commerce RelationshipsDirk Thorleuchter, Dirk Van den Poel. 402-410 [doi]
- Cloud Services Measures for Global Use: The Service Measurement Index (SMI)Jane Siegel, Jeff Perdue. 411-415 [doi]
- Smart IVR Service PlatformAnanlada Chotimongkol, Nattanun Thatphithakkul, Passakon Prathombutr. 426-434 [doi]
- Mobile Phone TV Services Business Model Based on Value Co-creationJinluan Ren, Hu Liu, Lihua Liu. 435-439 [doi]
- Allegro: A Metrics Framework for Globally Distributed Service DeliveryDaniel V. Oppenheim, Yi-Min Chee, Lav R. Varshney. 461-469 [doi]
- Towards a Formal Model for Optimal Task-Site Allocation and Effort Estimation in Global Software DevelopmentNanjangud C. Narendra, Karthikeyan Ponnalagu, Nianjun Zhou, Wesley M. Gifford. 470-477 [doi]
- ERPEL: Enabling Seamless Ad Hoc Cross Enterprise CollaborationsChristian Huemer, Gerti Kappel, Philipp Krenn, Philipp Liegl, Dieter Mayrhofer, Rainer Schuster, Mario Topf, Hannes Werthner, Marco Zapletal. 478-487 [doi]
- A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced ServicesHamid R. Motahari Nezhad, Claudio Bartolini, Jamie Erbes, Sven Graupner. 488-493 [doi]
- Achieve Agile Enterprise System through Collaboration with BPMSQinhua Wang, Changrui Ren, Feng Chen. 494-501 [doi]
- Method for Modeling and Validation of Cross Enterprise Services CompositionFeng Chen, Changrui Ren, Qinhua Wang, Jinfeng Li. 502-508 [doi]
- Customer Behavior Modelling Using Radio Frequency Identification Data and the Hidden Markov ModelKatsutoshi Yada, Natsuki Sano. 509-514 [doi]
- A Game Theoretic Approach to Identify Critical Components in Networked SystemsRamasuri Narayanam. 515-524 [doi]
- A Fast Interactive Search System for Healthcare ServicesMaria Daltayanni, Chunye Wang, Ram Akella. 525-534 [doi]
- Optimizing Service Selection in Dynamic Workflow Composition: Using Social Media to Develop RecommendationsJohn McDowall, Larry Kerschberg. 535-543 [doi]
- Adaptive Employee Profile Classification for Resource Planning ToolTere Gonzalez, Pano Santos, Fernando Orozco, Mildreth Alcaraz, Victor Zaldivar, Alberto De Obeso, Alan Garcia. 544-553 [doi]
- Financial Market Service Architectures: A "Pump and Dump" Case StudyMohamed Zaki, David Diaz, Babis Theodoulidis. 554-563 [doi]
- Knowledge Driven Enterprise Risk ManagementNitin Nayak, Rama Akkiraju. 564-573 [doi]
- Analysis Engine for Automated Health Checks, Early Problem Detection and Advanced Problem DeterminationYogendra K. Srivastava, Alexander Abrashkevich. 574-581 [doi]
- Public Value Provision: A Design Theory for Public E-servicesLiam Church, Maria Moloney. 592-601 [doi]
- Service Authentication via Electronic Identification Cards: VoIP Service Authentication through the DNIeIgor Ruiz-Agundez, Pablo Garcia Bringas. 602-607 [doi]
- Smarter Financial Management - An Answer to the Missing Link between Key Performance Indicators and Budgeting Decisions for Smarter CitiesNeil Boyette, Haijing Fang. 608-613 [doi]
- Interexchange Museum Database via Web ServiceL. Kovavisaruch, Virach Sornlertlamvanich, P. Kamolvej, N. Iamrahong, G. Prommoon. 623-627 [doi]
- An Innovative Decision Support Service for Improving Pharmaceutical Acquisition CapabilitiesPhattharat Songthung, Kunwadee Sripanidkulchai, Paithip Luangruangrong, Rungpetch C. Sakulbumrungsil, Siripa Udomaksorn, Nusaraporn Kessomboon, Inthira Kanchanaphibool. 628-636 [doi]
- A Health Care Service to Disaster SurvivorsYutaka Hata, Hiroshi Nakajima. 637-641 [doi]
- Towards the Dynamic Relocation of Ambulances in Germany: The Risk of Being Too LateMelanie Reuter, Wibke Michalk. 642-649 [doi]
- CT Image Management and Communication ServicesKanda Runapongsa Saikaew, Nantachai Jirandorn, Nuntapon Juntaranon, Supree Ariyadech, Vera Sa-Ing, Wasan Pattara-Atikom, Saowapak S. Thongvigitmanee. 660-666 [doi]
- Progress in the Healthcare Service Innovation Project at the Tsukuba University HospitalHideaki Takagi, Hisashi Kurata, Yukihiko Okada, Maiko Shigeno, Akiko Yoshise, Yongbing Zhang, Keizo Yamashita. 667-671 [doi]
- Resiliency Analytics Framework for Service Delivery OrganizationsSrinivas Karthik, Sreyash Kenkre, Krishnasuri Narayanam, Vinayaka Pandit. 672-681 [doi]
- Effective Content Reuse for Business Consulting PracticesRichard Goodwin, SweeFen Goh, Pietro Mazzoleni, Vibha Sinha, Debdoot Mukherjee, Senthil Mani. 682-690 [doi]
- Customer Tracking and Tracing Data as a Basis for Service Innovations at the Point of SaleJohannes Kröckel, Freimut Bodendorf. 691-696 [doi]
- User Centered Design of Innovative E-Service Solutions - A Scientific Approach to User FascinationChristian Zagel, Freimut Bodendorf. 697-704 [doi]
- On the Role of Analytics in Estimating the Cost of Delivering Complex Information Technology (IT) Outsourcing Services ProjectsRama Akkiraju, Toby Lehman, Neil Boyette, Haijing Fang, Mario Lichtsinn, Ben Shaw. 705-714 [doi]
- Business Process Optimization in Cross-Company Service Networks: Architecture and Maturity ModelFalko Koetter, Anette Weisbecker, Thomas Renner. 715-724 [doi]
- Use of IT Best Practices for Non-IT ServicesElizaveta Kozlova, Ulrich Hasenkamp, Evangelos Kopanakis. 725-734 [doi]
- On the Analysis of Global Team PerformanceNianjun Zhou, Wesley M. Gifford, Krishna Ratakonda. 735-743 [doi]
- The Application of Six Sigma to Promote Information System Service QualityHuey-Der Chu. 744-749 [doi]
- Characterizing Time-Bounded Incident Management SystemsVictor F. Cavalcante, Claudio S. Pinhanez, C. B. de Souza, Rogério de Paula, Ana Paula Appel, Carolina S. Andrade. 750-759 [doi]
- Quality and Service Management: Processes for Improving the Productivity of Service ProvisioningAndrea Rossner, Florian Kicherer, Rainer Nagele. 760-767 [doi]
- Potentials and Barriers of Technology Deployment in Services: Productivity Increase and InnovationArno Schmitz-Urban, Benedikt Brenken, Gerhard Gudergan. 768-777 [doi]
- Proposal and Evaluation of Metadata Management Method for eDiscoveryYukihisa Fujita, Ken Naono, Tomohiro Hanai. 778-786 [doi]
- Optimization for Service Plan of Environmental Emergency Based on Entropy Value-TOPSIS MethodTao Zhao, Yingjun Zheng, Tao Lin. 787-792 [doi]
- Applicability of Industrial Manufacturing Innovations and Concepts for the Industrialization of ITHarirajan Padmanabhan, Manjunath Kamath. 793-802 [doi]
- Uncovering Interesting Business Insights through the Use of Data Analytics in Airport Operation: An Empirical StudyNang Laik Ma, Murphy Choy, Michelle L. F. Cheong. 803-810 [doi]
- Innovation in Banking Business Models Exploring the Emergent Customer Role in Social NetworksJavier Busquets, Rajiv Kohli, Pol Navarro, Toni Plana. 827-835 [doi]
- Experiences in Delivering Power System Decision Support Tools over the Web Using Software-as-a-Service (SaaS) ModelArchana Pandya, Mehul Shah, Narayanan Rajagopal, Krishna V. Prasad. 846-849 [doi]
- Employee Engagement: Conceptual Model and Computation FrameworkMayuri Duggirala, Sameep Mehta, Nanda Kambhatla, Pooja Arya. 850-858 [doi]
- A Top Down Approach to Enterprise Monitoring Using Change Point DetectionBharat Krishnamurthy. 859-862 [doi]
- Traffy Social Eyes: The Traffic CCTV Service PlatformPassakon Prathombutr, Wasan Pattara-Atikom, Pimwadee Chaovalit. 869-874 [doi]
- Goal-Oriented Dynamic Business Processes in Service Environments: Models and Methods Applied in Finance IndustryMonika Kochanowski, Thomas Renner, Anette Weisbecker. 875-884 [doi]
- Improving Application Management Services through Optimal Clustering of Service RequestsYing Li, Kaan Katircioglu. 885-894 [doi]
- Problem to the Productivity Improvement of the Service Industry of JapanNorihiko Saiga. 895-905 [doi]
- How Japanese Traditional "Omonpakari" Services are Delivered - A Multidisciplinary ApproachYoshinori Hara, Yutaka Yamauchi, Yoshinori Yamakawa, Junya Fujisawa, Hiroaki Ohshima, Katsumi Tanaka. 906-913 [doi]
- A Study on External Knowledge, Knowledge Management Capability and Corporate PerformanceShu-Mei Tseng, Chun-I. Wu. 921-926 [doi]
- The Influence of Cross-Border Brand Alliance on Attitude of Consumers: A Conceptual and Structural Model PerspectiveYu-Hui Tao, Lisa Y. Chen, KeWei Covi Dai. 927-935 [doi]