Richard Goodwin, Pietro Mazzoleni, SweeFen Goh, Aubrey Rember, Vibha Sinha, Debdoot Mukherjee, Senthil Mani. Improving Service Quality through Use of Standard Workbenches. In 2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012. pages 361-368, IEEE Computer Society, 2012. [doi]
Abstract is missing.