Designing Online Virtual Advisors to Encourage Customer Self-disclosure: A Theoretical Model and an Empirical Test

Sameh Al-Natour, Izak Benbasat, Ron Cenfetelli. Designing Online Virtual Advisors to Encourage Customer Self-disclosure: A Theoretical Model and an Empirical Test. J. of Management Information Systems, 38(3):798-827, 2021. [doi]

Abstract

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