Nabeel Albishry, Tom Crick, Theo Tryfonas, Tesleem Fagade. An Evaluation of Performance and Competition in Customer Services on Twitter: A UK Telecoms Case Study. In Pierre-Antoine Champin, Fabien L. Gandon, Mounia Lalmas, Panagiotis G. Ipeirotis, editors, Companion of the The Web Conference 2018 on The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018. pages 1713-1720, ACM, 2018. [doi]
Abstract is missing.