Zalina Mohd Ali, Munira Ismail, Nur Razia Mohd Suradi, A. S. Ismail. Importance-performance Analysis and Customer Satisfaction Index for Express Bus Services. In World Congress on Nature & Biologically Inspired Computing, NaBIC 2009, 9-11 December 2009, Coimbatore, India. pages 590-595, IEEE, 2009. [doi]
Abstract is missing.