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Measuring the service quality of governmental sites: Development and validation of the e-Government service quality (EGSQUAL) scale

Muhammad Aljukhadar, Jean-François Belisle, Danilo C. Dantas, Sylvain Sénécal, Ryad Titah. Measuring the service quality of governmental sites: Development and validation of the e-Government service quality (EGSQUAL) scale. Electronic Commerce Research and Applications, 55:101182, 2022. [doi]

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