Suzie Allard, Kenneth J. Levine, Carol Tenopir, Shalini R. Urs. Naturalistic observation for understanding users: How technology professionals use & communicate information at work. In Information Realities: Shaping the Digital Future for All - Proceedings of the 69th ASIS&T Annual Meeting, ASIST 2006, Austin, TX, USA, November 3-8, 2006. Volume 43 of Proceedings of the Association for Information Science and Technology, pages 1-9, Wiley, 2006. [doi]
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