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Enhancing patient flow in emergency department (ED) using lean strategies-an integrated voice of customer and voice of process perspective

Ali Alowad, Premaratne Samaranayake, Kazi Ahsan, Hisham Alidrisi, Azharul Karim. Enhancing patient flow in emergency department (ED) using lean strategies-an integrated voice of customer and voice of process perspective. Business Proc. Manag. Journal, 27(1):75-105, 2021. [doi]

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