Steven Alter. Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value Constellations. In Dennis F. Galletta, Ting-Peng Liang, editors, Proceedings of the International Conference on Information Systems, ICIS 2011, Shanghai, China, December 4-7, 2011. Association for Information Systems, 2011. [doi]
Abstract is missing.