Mahmoud Amer, Jorge Marx Gómez. Using Electronic Services Quality Metrics as an Enabler of Business-IT Strategy Alignment. In João Eduardo Quintela Varajão, Maria Manuela Cruz-Cunha, Goran D. Putnik, António Trigo, editors, ENTERprise Information Systems - International Conference, CENTERIS 2010, Viana do Castelo, Portugal, October 20-22, 2010, Proceedings, Part I. Volume 109 of Communications in Computer and Information Science, pages 403-412, Springer, 2010. [doi]
Abstract is missing.