Schafiq Amini, Roland Jochem. A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes. In Workshops Proceedings of the 15th IEEE International Enterprise Distributed Object Computing Conference, EDOCW 2011, Helsinki, Finland, August 29 - September 2, 2011. pages 122-131, IEEE Computer Society, 2011. [doi]
Abstract is missing.