Emna Ammar El Hadj Amor, Sonia Ayachi Ghannouchi. Towards Managing Key Performance Indicators for Measuring Business Process Performance. In Marinos Themistocleous, Vincenzo Morabito, editors, Information Systems - 14th European, Mediterranean, and Middle Eastern Conference, EMCIS 2017, Coimbra, Portugal, September 7-8, 2017, Proceedings. Volume 299 of Lecture Notes in Business Information Processing, pages 579-591, Springer, 2017. [doi]
Abstract is missing.